Within this section, you will find questions corresponding to recurring issues raised by former or current users of the RUS Service, as well as the related answers.
Additional information can be requested at any time using our Contact Form.
Q: I am a student, can I use the Copernicus RUS service?
A: Students enrolled in European universities or education and training bodies eligible to Copernicus RUS can have access to the service. For additional information, please refer to the section Who can use RUS? of this site.
Q: I am working in a private company, can I use the Copernicus RUS service?
A: People working in European SME eligible to Copernicus RUS can have access to the service provided that they do not use it for commercial purposes. For additional information, please refer to the section Who can use RUS? of this site.
Q: I am not a European resident, can I use the Copernicus RUS service?
A: The RUS service is primarily targeted at European residents, but users located outside may also apply. In this case, their eligibility will have to be confirmed by ESA prior their request is processed.
Q: Since I have registered on the Copernicus SSO authentication server, I can access my Copernicus Coordinated Data Access (CDS) account but I still cannot log to the RUS portal. What can I do?
A: After registering to the Copernicus SSO authentication server, you should have received 3 emails sent by the Copernicus EO support, in particular the first one including a link to confirm your registration and the third one titled “Welcome”. Without this final validation email, your CDS-SSO account is accessible but not yet open to external connection, and so to the RUS portal.
For more information, please refer to the Registration Guidelines.
Q: My Copernicus Coordinated Data Access (CDS) account is blocked and I cannot log anymore on the RUS portal. What can I do?
A: After 3 unsuccessful login attempts, your CDS-SSO account is locked. In this case, please contact directly the Services Coordinated Interface (SCI) team via email to request unlocking.
RUS data offer
Q: The work I plan to carry out requires specific data in addition to the Copernicus core products proposed by the Copernicus RUS service. How can I access such data?
A: As a registered RUS user, you can upload personal data in the working environment made available once the Service Request you have submitted has been accepted. This personal data may include information suitable for validation or calibration activities already available at your premises or retrieved by yourself. Should you need some advice about additional data sources suitable for your work, you are welcome to send us your query using our Contact Form.