This section gathers the definition of terms frequently used in the frame of the RUS Service.
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Person who has no RUS account |
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This kind of support provides about 2 processing cores and up to 1 TByte of memory space, and stands for duration of 3 months maximum. This level includes some simple processing support without any algorithm development |
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Hosting the collaboration platform, the collaboration platforms offers collaboration services such as video-conference and chat, it is also use to host the Docker registry, the Front Desk, the Administration Desk and the Service Management Desk |
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Complementary request for technical support related to an existing User Support Request |
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Online form to be filled by the RUS user via the RUS portal to address a complementary support request, related to his current USR |
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This support provides about 5 processing cores and up to 10 TBytes of memory space, and stands for duration of 6 months maximum. This level is sized for the development of processors and numerous processing tests |
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Written document (book, brochure, file) gathering information about a specific issue |
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Person in charge of the help desk activities (user requests reception and analysis, assignment to support teams, etc.) |
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Hosting the data platform, the data platform offers an access to Sentinel data and manage a 250 TBytes local cache thanks to DHuS software |
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Online form filled by the RUS user to address a technical issue on his RUS environment |
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Oral presentation intended to present information or teach people about a particular subject |
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Technical communication document intended to give assistance to people using a particular tool or system |
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This support provides about 20 processing cores and up to 50 TBytes of memory space, and stands for a duration of 12 months maximum. This level is sized for large processing tasks. |
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Person who has an ESA SSO account (SSO login/SSO pwd) and a RUS account (SSO login/Redmine pwd) |
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Form sent to the RUS user at the end of his support and that he/she should fill online to give his/her feedback on the RUS service |
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the main Scientific data Hub that provides access to Sentinel data |
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Key person in charge of the Sentinel-X Support team (one manager for each partner of the consortium) who assigns each user request he receives to one or several members of his support team |
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Team of Sentinel-X experts (covering maybe one or several Sentinel missions) |
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General term to design the services offered to a RUS user (data and ICT procurement, support on data handling/tools/algorithm development/processing (depending on the level of service (A, B or C)), and potentially training) |
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Key person responsible for the coordination of the scientific and technical activities necessary for a smooth running of the RUS service |
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Training sessions aiming at giving trainees the background knowledge, skills and practical experience to provide training to new potential users |
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Key person who is responsible for the coordination of trainings |
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All files which can be used to support training activities during either face-to-face sessions or self-training activities |
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Online form to be filled by the RUS user via the RUS portal to register to a training session thanks to a training code |
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Team in charge of training activities |
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Method of transferring knowledge which may be used as a part of a learning process. It can take the form of a screen recording, a written document (either online or downloadable) or an audio file where a person gives step by step instructions on how to do something. It is generally short and possibly interactive |
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also known as virtual environment or computing environment, hosts the development and processing platform accessible via a remote desktop |
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Support request initiated by a RUS user |
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Online form to be filled by the RUS user via the RUS portal to address a support request to the Helpdesk |
