This section gathers the definition of terms frequently used in the frame of the RUS Service.

 

  • Anonymous user
Person who has no RUS account
  • Basic Support Service
This kind of support provides about 2 processing cores and up to 1 TByte of memory space, and stands for duration of 3 months maximum. This level includes some simple processing support without any algorithm development
  • Collaboration environment
Hosting the collaboration platform, the collaboration platforms offers collaboration services such as video-conference and chat, it is also use to host the Docker registry, the Front Desk, the Administration Desk and the Service Management Desk
  • Complementary Support Request
Complementary request for technical support related to an existing User Support Request
  • CSR Form
Online form to be filled by the RUS user via the RUS portal to address a complementary support request, related to his current USR
  • Development Support Service
This support provides about 5 processing cores and up to 10 TBytes of memory space, and stands for duration of 6 months maximum. This level is sized for the development of processors and numerous processing tests
  • Guide or Handbook
Written document (book, brochure, file) gathering information about a specific issue
  • Help Desk Engineer
Person in charge of the help desk activities (user requests reception and analysis, assignment to support teams, etc.)
  • Hub environment
Hosting the data platform, the data platform offers an access to Sentinel data and manage a 250 TBytes local cache thanks to DHuS software
  • Incident Form
Online form filled by the RUS user to address a technical issue on his RUS environment
  • Lecture
Oral presentation intended to present information or teach people about a particular subject
  • Manual
Technical communication document intended to give assistance to people using a particular tool or system
  • Processing Support Service
This support provides about 20 processing cores and up to 50 TBytes of memory space, and stands for a duration of 12 months maximum. This level is sized for large processing tasks.
  • RUS user
Person who has an ESA SSO account (SSO login/SSO pwd) and a RUS account (SSO login/Redmine pwd)
  • Satisfaction Form
Form sent to the RUS user at the end of his support and that he/she should fill online to give his/her feedback on the RUS service
  • SciHub
the main Scientific data Hub that provides access to Sentinel data
  • Sentinel-X Support Manager
Key person in charge of the Sentinel-X Support team (one manager for each partner of the consortium) who assigns
each user request he receives to one or several members of his support team
  • Sentinel-X Support Team
Team of Sentinel-X experts (covering maybe one or several Sentinel missions)
  • Service
General term to design the services offered to a RUS user (data and ICT procurement, support on data handling/tools/algorithm development/processing (depending on the level of service (A, B or C)), and potentially training)
  • Service Manager
Key person responsible for the coordination of the scientific and technical activities necessary for a smooth running of the RUS service
  • Training of Trainers
Training sessions aiming at giving trainees the background knowledge, skills and practical experience to provide training to new potential users
  • Training Manager
Key person who is responsible for the coordination of trainings
  • Training material
All files which can be used to support training activities during either face-to-face sessions or self-training activities
  • Training Registration Form
Online form to be filled by the RUS user via the RUS portal to register to a training session thanks to a training code
  • Training Team
Team in charge of training activities
  • Tutorial
Method of transferring knowledge which may be used as a part of a learning process. It can take the form of a screen recording, a written document (either online or downloadable) or an audio file where a person gives step by step instructions on how to do something. It is generally short and possibly interactive
  • User environment
also known as virtual environment or computing environment, hosts the development and processing platform accessible via a remote desktop
  • User Service Request
Support request initiated by a RUS user
  • USR Form
Online form to be filled by the RUS user via the RUS portal to address a support request to the Helpdesk