RUS Service Terms and Conditions


RUS Description

The European Space Agency (ESA) provides an on-line platform, called RUS (Research and User Support for Sentinel), to host EO application development and processing in the scope of promoting the uptake of the Sentinel data by potential users. The service is furnished by CS and other industrial partners, under ESA contract.

For questions, problems, complaints, special requests, comments or recommendations about RUS, users can submit their questions through the Contact form.

RUS Helpdesk will confirm receipt of user request within one working day.


Access to, and use of, RUS constitutes acceptance of the following general terms and conditions.

Neither ESA nor any other party involved in creating, producing or delivering the services on RUS shall be liable for any direct, incidental, consequential, indirect or punitive damages arising out of users access to, or use of, the RUS website and the cloud resources provided. RUS does not guarantee the accuracy of information provided by external sources and accepts no responsibility or liability for any consequences arising from the use of such data.

Though ESA uses the best technical standards to control its site, material on this website may inadvertently include technical inaccuracies or other errors. We should be grateful if users could notify us of any errors or inaccuracies they may find. Please note that users browse and use the RUS website at their own risk. ESA does not warrant that the functional aspects of the website will be uninterrupted or error free or that this website, or the server that makes it available, are free of viruses or other harmful components. ESA may change material on the website without prior notice.

Third-Party Software

RUS services include third party software tools. These tools are provided for the convenience and interest of users and on the part of ESA this implies neither responsibility for, nor approval of, processing results. ESA makes no warranty either express or implied, as to the accuracy, availability or contents of processing results.

Personal data privacy

By accessing RUS portal, certain information about users, such as internet protocol (IP) addresses, navigation through the site, software used and time spent, as well as other similar information, will be stored on RUS servers. These will not specifically identify users and the information will be used internally for website traffic analysis only. If users provide unique identifying information, such as name, address and other information on forms stored on this site, this information will be used for statistical purposes only and will not be published or made available for general access. User information may be provided to RUS Service providers when accessing the relevant service on RUS.

In order to access the RUS VM Service, the RUS user has to provide some personal identification details such as a title, name, affiliation, country of residence, e-mail address, and the nature of the project intended to be . The Service provider is committed to keep these data confidential and not to sell or rent them to any third party.

In order to access RUS Training Services such as face to face training, Webinars or newsletters, the RUS user might have to provide some personal information details such as a title, name, affiliation, country of residence, e-mail address, or CV (in the case of face to face training). This is used only to administer the service and the service provider is committed to keep these data confidential and not to sell or rent them to any third party. Data might be shared with third parties only in the case of co-organised training events, in which case the treatment of such information is further subject to the privacy policies of those parties.

In order to access the RUS Training Service related to the E-learning portal, the RUS user has to provide some personal information details such as name and e-mail address, the RUS user can optionally provide additional personal information as country of residence, professional information, and social media account. The RUS user agrees that the provided personal information is shown on his public profile, except for the e-mail address. The service provider is committed to keep e-mail address confidential and not to sell or rent personal information to any third party

ESA does not sell or rent its website users names, addresses, email addresses or other personal information.
If you are registered on the RUS database and would like your name to be removed, please send a message through the Contact form. This will enable you to remove your details from RUS database.

Use of cookies

Cookies are pieces of information that a website transfers to an individual hard drive for record-keeping purposes; passwords are not saved in cookies. Cookies help RUS to know if you are performing a set of interactions within a specific session.In the frame of RUS, cookies help the Service Provider to know which pages are most visited (Piwik cookies), manage the RUS portal (WordPress cookies), manage the sessions opened via the ESA SSO account (ESA cookies), manage and get statistics on the RUS Training website (Google Analytics cookies) and improve the user experience for e-learning videos (Vimeo cookies). A user that accepts the Terms and Conditions of the RUS Service agrees to have such cookies installed on a machine used to access the RUS portal.
If you do not wish to receive a cookie, or if you wish your browser to notify you when you receive a cookie, you may use the option on your web browser to disable cookies. Click on the help section of your browser to learn how to change cookie preferences. However, please note that if you disable all cookies you may not be able to take advantage of all the features available on this website.
ESA does not use personal identification details transferred through cookies either for promotion or marketing purposes, nor will such information be shared with a third party.


It is absolutely free to register and to use services available on RUS, unless otherwise stated.

Accessibility and availability

Access to the RUS Service will be granted in priority to persons working in entities settled in countries represented in the European Commission, then to countries that have bilateral agreements with the European Commission. The RUS Service providers will also consider requests coming from other countries.

RUS services will be made available to users for a predefined and limited time. After that period, users are expected to have performed the necessary uptake activities for them to continue their activities in autonomy, outside RUS.

During the RUS working days, the service is always active, except when network or servers maintenance activities are being performed or due to circumstances beyond ESA control. The service is monitored on a daily basis, during French working days. When the service fails during non-working hours, it will be restarted after the next monitoring activity.

Warranty on RUS Services

ESA does not provide any warranty for the services available on RUS. ESA shall not be deemed liable in respect of a defective service output. All other conditions, warranties of any kind, written, oral, statutory, expressed or implied by statute or common law with respect to any output product including but not limited to the implied warranty of satisfactory quality, merchantability and fitness for purpose are hereby excluded.

Service Termination

ESA reserves the right to terminate each of the services at any time without prior notification.
If the user defaults in or commits any breach of any of his obligations, ESA shall have the right forthwith to terminate the provision of the services. In no case any refund shall be due to the user.
Any termination shall not prejudice or restrict the rights or remedies of ESA.


All brand names and product names are trademarks or registered trademarks or services marks of their respective owners.

Unauthorized Access

Users shall not disclose or share their password with any third parties or use their password for any unauthorized purpose. Users shall not provide access to RUS to other persons through use of their password. Users are solely responsible to ensure that no action or omission takes place which results in any other person utilizing their password.

Malicious Intent

Users shall not use any device, software or routine to interfere or attempt to interfere with the proper working of RUS. Users shall not take any action which imposes an unreasonable or disproportionately large load on our infrastructure. Users shall not tamper in any way with the software or functionality of RUS.